Trusted, Reliable, and Professional Plumbing Services
At Chaps, we take pride in our reputation for providing a reliable and efficient service to our customers in Henley-on-Thames, Marlow, and Beaconsfield and surrounding areas. For over 20 years, we have been serving the local community, offering a wide range of services including boiler installations, servicing, and repairs, as well as general plumbing and central heating maintenance.
Our History
Founded on a strong foundation of trust and customer satisfaction, our company has grown from a small family-run business to a prominent player in the local plumbing and heating industry. Our team of qualified engineers and supervisors are dedicated to ensuring that our customers receive the highest level of service, with a focus on promptness, reliability, and professionalism.
Our Services
At Chaps, we understand that every customer has unique needs. That's why we offer a comprehensive range of services designed to meet the diverse requirements of our clients. Whether you're a homeowner, landlord, or business owner, we're equipped to handle everything from boiler installations and servicing to general plumbing and central heating maintenance.
Our services include:
- Boiler Installations: We install a wide range of oil, natural gas, and liquefied petroleum gas (LPG) boilers, including swimming pool boilers and semi-commercial-sized boilers.
- Boiler Servicing and Repairs: Our team of qualified engineers can diagnose faults and repair a wide range of boilers, ensuring that your appliance is running safely and efficiently.
- General Plumbing: We offer a range of general plumbing services, from burst pipe repairs to hot water cylinder replacements.
- Central Heating: Our experts can install, service, and repair central heating systems to ensure your home is warm and cozy.
What Sets Us Apart
At Chaps, we pride ourselves on our commitment to excellence, customer service, and community involvement. Our team of qualified engineers and supervisors are trained to work efficiently and respectfully in your home, ensuring minimal disruption to your daily routine.
We are proud to hold accreditations from leading industry bodies, including Worcester Bosch Gold Standard accreditation, Gas Safe registration, and OFTEC certification. Our extensive range of spare parts and supplies ensures that our engineers can complete repairs quickly and efficiently.
Getting in Touch
If you're in need of plumbing or heating services, we're here to help. Contact us today to book an appointment or learn more about our services. With multiple locations across Henley-on-Thames, Marlow, and Beaconsfield, we're conveniently located to serve your needs.
Overview
The reviews for Chaps, a heating and boiler installation company, are mixed. While most customers have had positive experiences, there are a few negative reviews that highlight issues with communication, service quality, and billing.
Positive Feedback
- Many customers have praised the company's excellent service, highlighting the professionalism, efficiency, and friendliness of their engineers. One customer, Rod Slattery, noted that the company went above and beyond to ensure their heating was working over Christmas.
- Several customers have also praised the company's communication, stating that they were kept up to date with information and updates throughout the process.
- Some customers have marked the company's installation and maintenance work as excellent, citing tidy and considerate engineers.
Negative Feedback
- One customer, Jason Clements, had a poor experience with the company, citing poor communication, canceled appointments, and a final failure to complete the job. He reported being left with no heating or hot water for six weeks.
- Another customer, Laura Irvine, had a similar experience, with the company suggesting that her boiler needed replacing only to discover that it was just a frozen pipe. She felt ripped off and warns others to avoid the company.
Conclusion
Chaps seems to have a reputation for delivering excellent service, with most customers praising their engineers' professionalism and quality of work. However, there are a few instances where poor communication and service quality have led to negative experiences. It's essential for customers to carefully review the company's credentials and service standards before using their services.
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