Over the years, R.F. Henderson (Heating) Ltd has established itself as a trusted and reputable provider of heating solutions in the North East of England. Our family-run business is built on a strong foundation of professionalism, expertise, and customer care. Our expertise spans boiler installations, servicing, and repairs, ensuring that homeowners and businesses alike can enjoy a warm, comfortable, and safe environment all year round.
Our Services
At R.F. Henderson (Heating) Ltd, we offer a wide range of services designed to meet the unique needs of our customers. Our team of experienced Gas Safe heating engineers is dedicated to providing top-notch services, including:
- New Boiler Installations: With over 5,000 satisfied customers, we pride ourselves on our ability to offer the best new boiler prices, backed by our free survey and quote service. Choose from the most popular boiler manufacturers and enjoy a hassle-free installation process.
- Boiler Servicing & Repair: Our team of experts is trained to service and repair all makes of boilers, ensuring that your heating system runs safely and efficiently. Annual servicing can help prevent costly breakdowns and ensure your boiler is running at its best.
- Finance & Care Plans: We understand that unexpected costs can be a burden. That's why we offer flexible finance options and care plans, allowing you to spread the cost of your new boiler or service over a period of time.
- Landlord Gas Safety: As a responsible business, we ensure that your gas heating system is safe and compliant with regulations. Our landlord gas safety checks provide peace of mind for property owners and their tenants.
Our Philosophy
At R.F. Henderson (Heating) Ltd, we believe in building strong relationships with our customers through open communication, transparent pricing, and a commitment to exceptional service. We take pride in our local heritage, serving the people of Cramlington and surrounding areas. Our team is comprised of family members who have served their apprenticeships with us, ensuring that our customers receive the best possible service.
Get in Touch
For more information about our services, please visit our website or give us a call on 01670 735 577. We're open Monday to Friday from 8am to 5pm and Saturday from 9am to 12pm. We look forward to helping you with all your heating needs.
Exceptional Service and Quality Work
The reviews for RF Henderson Heating are overwhelmingly positive, with several customers praising the company's exceptional service, quality work, and professionalism. Many customers appreciate the quick response times, with some receiving service on the same day. The technicians are described as knowledgeable, efficient, and friendly, with several customers mentioning that they were relieved and impressed with the service provided.
Rude Customer Service and Overcharging
However, one reviewer, Lyn Carruthers, had a poor experience with the company. She was upset with the quality of service and felt overcharged for the initial call-out. The customer service representative was also deemed rude, which added to her frustration.
Variety of Services and Maintenance
Customers have used RF Henderson for a range of services, including boiler servicing, repair, and maintenance. Several reviewers mention that they have used the company for many years and have always been satisfied with the service. The company seems to prioritize customer satisfaction, with several reviewers mentioning that their issues were resolved quickly and efficiently.
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