"Let's Chat" - Your trusted Plumbing and Gas Specialists in Cornwall
At Plumbtastic, we pride ourselves on being a trusted and family-run business, offering a personal and professional service to our customers in Cornwall. As a Which? Trusted Trader, we take our commitment to quality and customer satisfaction very seriously. Our experienced and qualified engineers turn up on time, wearing company uniform and driving one of our company vans, always happy to show their company I.D. badge. Our high standards of work are unmatched, and our engineers are dedicated to ensuring that every job is completed to the highest level.
As a family-run business, we understand the importance of building strong relationships with our customers. We believe that a personal approach is key to understanding our customers' needs and delivering a tailored service that meets their expectations. Our team of experts is committed to providing excellent customer service, answering any questions you may have, and ensuring that you receive the best possible solution for your plumbing and heating needs.
Meet the Team
At Plumbtastic, we're proud to have a team of experienced and qualified engineers who are ready to tackle any plumbing and heating challenge. Meet our team:
- Keith Humphreys, Company Director, is a time-served plumbing and heating engineer with over 20 years of experience. He's fully qualified to cover all aspects of plumbing and heating work and is a Gas Safe and OFTEC registered engineer.
- Michelle Humphreys, Company Director and Office Manager, has been by Keith's side from the start of Plumbtastic. She runs the office and has over 20 years of experience in an office environment.
- Adam Breakspear, Senior Plumbing and Heating Engineer, has over 18 years of experience in the natural gas, L.P.G, and oil industry. He's a valued member of the Plumbtastic team and is both a Gas Safe and OFTEC registered engineer.
- Matthew Hosking, Plumbing and Heating Engineer, is a qualified engineer with over 10 years of experience. He's a valuable member of the Plumbtastic team and is both a Oil and Gas registered engineer.
- Tom Humphreys, Plumber, is keeping plumbing and heating within the family. He's a qualified plumber to NVQ2 and is currently developing his skills.
- Peggy the Pug, Office Dog, is our beloved canine companion who loves meeting new people and lounging in the office. She's a lovely addition to the Plumbtastic team.
Our Services
At Plumbtastic, we offer a wide range of services to suit your plumbing and heating needs, including:
- Plumbing Servicing and Breakdowns: Our experienced engineers are equipped to handle any plumbing emergency, from fixing a dripping tap to resolving more complex issues.
- Boilers: We install and service a range of boilers, including Worcester boilers, and offer competitive finance options.
- Renewable Energy: We can help you harness renewable energy to power your home and reduce your carbon footprint.
- Underfloor Heating: Our expert engineers can design and install underfloor heating systems to keep your home warm and cozy.
- Landlords LSR: We understand the importance of ensuring your rental properties meet the latest legislation and regulations. Our experts can help you achieve compliance and ensure that your properties meet the highest standards.
At Plumbtastic, we're dedicated to providing a high-quality service that exceeds our customers' expectations. Whether you're in need of plumbing, heating, or renewable energy solutions, our expert team is here to help.
Service Quality
The majority of reviews praise Plumbtastic for their exceptional service quality, professionalism, and attention to detail. Many reviewers have had positive experiences with the company, citing prompt and thorough service, helpful and knowledgeable staff, and excellent workmanship. Several reviewers have specifically mentioned the professionalism of the engineers and consultants, as well as the company's ability to fit everything perfectly and explain the workings of the new systems to customers.
Communication
Some reviewers have praised the company's communication, with many mentioning the helpful and polite staff, both over the phone and in-person. While some reviewers have experienced poor communication, with delays and lack of updates on prices, the majority of reviews highlight the company's excellent communication skills.
Installation and Maintenance
Many reviewers have had excellent experiences with the installation and maintenance services provided by Plumbtastic. Reviewers have praised the company's ability to complete jobs quickly and efficiently, with some mentioning that the work was done well ahead of schedule. Several reviewers have also praised the company's willingness to explain the workings of the new systems and provide guidance on how to use them.
Negative Reviews
However, some reviewers have experienced poor service, citing poor communication, delays, and excessive delays in completing jobs. One reviewer was particularly disappointed with the service they received, mentioning that the job went way over the estimated price without any updates on prices until after completion. Another reviewer was unhappy with the poor finish and attention to detail, citing improperly sealed windows and tiling edging that did not meet up.
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