Business Details
13 Years
experience
Emergency
services
Trusted Plumbing & Heating Solutions in Shrewsbury
Established in 2013 by George Whitfield, we are a family-run plumbing and heating business serving Shrewsbury and surrounding areas. Our Gas Safe registered engineers provide 24/7 emergency services with a 1-hour response time, offering installations, repairs, and servicing for gas, oil, LPG, and heat pump systems. As Worcester Bosch Accredited Installers, we provide extended guarantees up to 12 years on boiler installations. Our team holds 5 million pound public liability cover and maintains AXA Business Insurance. With over 500 customer reviews averaging 4.7/5 on Google and 9.9/10 on Checkatrade, we combine technical expertise with exceptional service standards.We operate with full transparency, using carpet protectors and hoovering after every job to maintain customer home cleanliness. Our services include central heating diagnostics, unvented cylinder installations, and landlord gas safety certifications, supported by 0% interest-free finance options through FCA-regulated partners.
Services
Boiler Installation
Emergency Plumbing
Gas Safety Checks
Central Heating Repairs
Unvented Cylinders
Landlord Certificates
Air Conditioning
Underfloor Heating
Water Softeners
Power Flushing
Details
- Year established: 2013
Highlights and features
- 24/7 emergency service with 1-hour response guarantee
- 12-year parts and labour guarantee on boiler installations
- 0% interest-free finance available through FCA-regulated providers
- Fully insured with 5 million pound public liability cover
- 90% of work comes from returning customers
Associations and certifications
- Worcester Bosch Accredited Installer
- Gas Safe Registered
- Checkatrade
- Which Trusted Trader
What people say
Polite engineers
Excellent communication
Spotless work
Thorough explanations
Reliable service
Services
Boiler Installation
We specialise in boiler installations with up to 12-year parts and labour guarantees. Our Worcester Bosch Accredited engineers install combi, regular, and system boilers with magnetic filters and building regulations compliance. All installations include system flushes and gas safety certificates, with optional smart thermostat integration. Our 0% interest-free finance options make upgrades more affordable for homeowners.
Emergency Plumbing
Available 24 hours a day with 1-hour response guarantee, our Gas Safe engineers handle urgent plumbing issues including burst pipes, heating failures, and gas leaks. We provide temporary safety measures when needed and complete repairs the same or next day. Emergency diagnostics are included in service costs when resolved within initial visit.
Gas Safety Checks
We conduct annual gas safety inspections for landlords and homeowners, issuing Gas Safety Certificates valid for 12 months. Our engineers check all gas appliances and issue service reminder stickers. We offer direct tenant communication for scheduling convenience and provide reminder letters for upcoming safety checks.
Central Heating Repairs
Our engineers diagnose and repair all central heating components including boilers, radiators, thermostats, and underfloor systems. We stock standard parts for immediate repairs and order specialist components for next-day fitting. Diagnostic reports include clear cost breakdowns and repair timelines, with no additional charges if issues are resolved within initial assessment.
Unvented Cylinders
We install and service unvented hot water cylinders with 25-year guarantees. These high-pressure systems provide mains-fed hot water to multiple outlets simultaneously. Our installations include safety valves and pressure relief systems, with annual servicing recommended to maintain optimal performance and safety standards.
People
George Whitfield
Owner & Managing Director
George established the business in 2013 after 15 years' experience in plumbing and heating engineering. He oversees all operations and project manages major installations, maintaining hands-on involvement with customer service and technical standards.
John
Senior Engineer
John has over 10 years' experience in domestic and commercial heating systems. He specialises in boiler installations and complex central heating diagnostics, known for his thorough explanations and attention to customer needs.
Jove
Emergency Response Engineer
Jove leads our 24/7 emergency service team, responding to urgent plumbing and heating issues across Shropshire. He has particular expertise in gas leak detection and emergency heating restoration.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24-hour emergency plumbing with a 1-hour response guarantee across Shrewsbury and surrounding areas.
Can I get 0% finance for boiler installation?
Yes, we offer 0% interest-free finance through FCA-regulated partners for boiler and cylinder installations, subject to status.
Are your engineers Gas Safe registered?
All our gas engineers are Gas Safe registered and qualified to work on natural gas, LPG, and oil systems.
What guarantees do you offer?
We provide up to 12-year parts and labour guarantees on boiler installations, with 25-year guarantees on unvented cylinder systems.
Do you service landlords' properties?
Yes, we offer comprehensive landlord services including annual gas safety checks, boiler servicing, and compliance certificates.
How quickly can you respond to emergencies?
Our emergency service aims for 1-hour response times across Shropshire, with temporary safety measures provided if immediate repairs aren't possible.
