Trust us to heat your home and warm your heart.
Here at Heat Shop Ltd, we pride ourselves on being a one-stop-shop for all your heating and plumbing needs. With a vast range of products and services, we cater to both domestic and commercial customers, providing top-quality solutions to meet their unique requirements. Our team of experts has years of experience in the industry, ensuring that our clients receive the best possible advice and support throughout their journey with us.
Our Services
We offer an extensive selection of boilers, including gas, electric, oil, and LPG options, as well as a comprehensive range of radiators, including central heating radiators, designer radiators, and towel radiators. Additionally, we provide a variety of heating systems, including heat pumps, underfloor heating, and electric heaters. Our plumbing supplies range from pipes and fittings to bathroom suites and kitchen taps, ensuring that we have everything you need to complete your project.
Our Expertise
Our team is dedicated to providing exceptional customer service, ensuring that our clients receive the best possible experience. We understand the importance of timely and efficient installation, which is why we offer a range of services, including boiler installation, maintenance, and repair. Our experts are trained to work with a variety of systems, ensuring that we can cater to your specific needs.
Our Products
Our product range is carefully curated to ensure that we offer only the best solutions for our customers. From boilers and radiators to bathroom suites and kitchen taps, we have everything you need to complete your project. We are confident that our extensive range of products will meet your requirements, and our team is always available to offer expert advice and support.
Disappointing Experiences
The majority of reviewers have had a terrible time with Plumb Nation. Several reviewers reported that their orders were delayed or never arrived, while others received faulty or broken products. Many found the customer service to be unhelpful and unresponsive, making it difficult to resolve issues.
Ordered gas fire delayed
One reviewer, Ken Davies, ordered a gas fire two weeks ago, only to be told that it would be delivered in one week. Despite the initial delay, the delivery date was pushed back again, leaving the reviewer uncertain about when their order would arrive.
Stock issues and poor communication
Dorothy Galbraith and Sebastian Berlinski had a terrible experience with stock issues. They ordered radiators and parts, respectively, but were never informed when the items would arrive. They were eventually told that they would have to wait for weeks or months.
Faulty products and unhelpful service
Several reviewers received faulty products, including a broken toilet and a fluorescent tube. Despite their efforts to contact the company, they were met with unhelpful responses or no response at all.
Refunds and poor customer service
Many reviewers were disappointed with the refunds they received, with some complaining that they were given poor or no compensation for their losses. Massimiliano Roma, for instance, received a refund without any explanation or communication.
Conclusion
It appears that Plumb Nation has a significant problem with stock management, communication, and customer service. Reviewers have had a terrible time with delayed or non-delivered orders, faulty products, and unhelpful responses. This company has earned a poor reputation, and potential customers would be wise to avoid them.
