Your trusted plumbing experts for all your plumbing needs
At Baldwin Salter Ltd, we are a reputable and trusted plumbing, heating, and building company based in Kent, dedicated to providing top-notch services to our customers in and around the East Kent area. Our team of experienced professionals has years of experience in the industry, and we pride ourselves on our excellent customer service, quality workmanship, and competitive pricing.
Our Services
We cover all aspects of commercial and domestic plumbing, heating, and building works, including installation, repairs, servicing, and maintenance. Our plumbing and heating experts are on hand to assist with any job, from a leaky tap to a large commercial project. We also offer a huge range of building and maintenance services, including PVC windows and doors, groundworks, and rubber roofing.
Our Expertise
Our team of accredited professionals is experienced in all aspects of plumbing, heating, and building services. We are Gas Safe registered and OFTEC registered, ensuring that our work meets the highest safety standards. We understand the importance of providing a fast, friendly, and efficient service, which is why we offer a 24-hour call-out service for all our customers.
Why Choose Us?
We have been recommended by our customers for years, and we are proud to have achieved a 5-star rating on Checkatrade, Facebook, and Google. Our experienced teams ensure that all jobs are completed on time, within budget, and to the highest quality standard. We are trusted to deal with our customers' domestic and commercial premises throughout the UK, and we look forward to working with you.
About Our Office and Showroom
Our office and showroom are located at 15 Priory Gate Road, Dover, Kent, CT17 9SA. Our trade counter is open Monday to Friday from 8am to 6pm, and our office and showroom are open Monday to Friday from 9am to 6pm. We invite you to visit us and explore our range of plumbing supplies and consumables in stock.
Booking Appointments and Service Issues
Several customers have experienced issues with booking appointments and receiving service. Gill Ross had three appointments cancelled or not kept, with no apology or communication. George Vamvouras had a similar experience, with a boiler service causing the boiler to stop working completely, and the company taking several attempts to address the issue.
Mixed Reviews from Plumbers and Gas Safety Checks
Mikal Laura Anderson had a positive experience with Neil, who provided an outstanding service for gas safety certificates. Judith Hollows also had a positive experience, with a quick and successful resolution to a gas supply issue on their motor cruiser. However, Gabriella J. O. had a negative experience with a plumber who was unable to complete the job and caused damage to their kitchen door and boiler.
Communication Issues and Customer Service
Paige had an issue with an insulting invoice and felt that the company overcharged her. Ken Tranter mentioned that the company had good communication and were punctual. However, several customers have had negative experiences with communication and customer service, including Gill Ross, George Vamvouras, and Gabriella J. O.
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