A Local Expert Committed to Excellence
At The Reina Group, we are a dynamic and experienced company dedicated to providing high-quality heating and plumbing services to our clients across Kent, the South East, and London. Our team of experts has a proven track record of delivering successful projects, and we take pride in our ability to provide comprehensive solutions that meet our clients' exact needs.
Our Philosophy
Our philosophy is built around the concept of delivering a comprehensive plumbing and heating package, combining quality, efficiency, and sustainability. We believe that by working together with our clients, we can achieve a common goal of creating a sustainable future. Our commitment to quality, safety, and the environment is reflected in our accreditations, which include CHAS, Gas Safe, MCS, and WIAPS, which demonstrate our commitment to safely delivering heating and plumbing services of the highest quality.
Our Services
We offer a range of services that cater to the diverse needs of our clients. These services include:
- Heat Pump Installations: We design, install, and maintain heat pump systems that provide efficient and sustainable heating solutions for new build and retrofit projects.
- Bespoke Heating: Our bespoke heating services provide customized heating solutions for one-off houses, residential developments, and commercial projects.
- Solar Panel Installation: We install solar panels that generate clean energy and reduce carbon emissions for domestic and commercial properties.
- Plumbing and Heating: We provide comprehensive plumbing and heating services, including gas central heating systems, underfloor heating, plumbing, and installation of sanitary ware and rainwater goods.
Our Team
Our team of experts consists of experienced professionals with a deep understanding of the heating and plumbing industry. Our team includes:
- Ricky Reina - Managing Director
- Charlotte Reina - Director
- Chris Smith - Contracts Director
- Louise Moon - Finance Director
- Sarah Cox - Purchasing Manager
- Sally Smith - Accounts Assistant
- Dean Sherrin - Mechanical Operations Manager
- Martin Perkins - Heat Pump Electrical Engineer
- Jamie Smith - Junior Project Engineer
- Cheryl Edmunds - Contracts Administrator
- Angela Weal - Labour Co-ordinator
- Dexter Hogben - Contracts Estimator
- Hannah Buckland - Contracts Administrator
- Louise Hook - Business Development & Marketing
Our Commitment
At The Reina Group, we are committed to creating a sustainable future through our services and operations. We strive to deliver high-quality services that meet our clients' requirements, while also ensuring the safety of our employees and the environment. Our commitment to sustainability is reflected in our accreditation with the MCS (Microgeneration Certification Scheme), which recognizes our expertise in designing and installing renewable energy systems.
Contact Us
If you are looking for a reliable and experienced provider of heating and plumbing services, please do not hesitate to contact us. You can reach us at 01303 248648 or info@reinagroup.co.uk.
Overall Experience
The reviews for Reina Group are a mixed bag, with some customers praising their service and others expressing disappointment. One customer, Dona Mclachlan, had a particularly poor experience, citing a lack of willingness to fix a faulty heat pump due to an issue between the company and the builder. However, she did eventually receive assistance from the team, who were helpful and apologetic.
Lack of Communication and Accountability
Several customers mentioned issues with communication and accountability within the company. Dona Mclachlan felt like she was being used as a "stick" to resolve an issue between Reina Group and the builder, while Michael Oh was unhappy with the lack of support when his heat pump failed. Brian Redfern waited six weeks for a service appointment, only to have the technician arrive without the necessary equipment.
Positive Experiences
On the other hand, several customers had positive experiences with Reina Group. Dan Watkins praised the after-sales service he received from Martin, Callum, and the team, who were responsive and helpful. Grant Appleton appreciated the time Julia spent helping him with an issue, even though Reina Group didn't install the system. Colette Lineham was thrilled with the service her whole heating system received, including the installation of an air source heat pump.
