Business Details
29 Years
experience
Emergency
services
Trusted Plumbing and Heating Services in Henley-on-Thames
Established in 1997 by Nick McLeod, Chaps Southern has grown from a single plumber with a tool bag to a trusted provider serving over 5,000 customers across Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas. Our team of Gas Safe, OFTEC, and LPG-qualified engineers delivers expert boiler installations, central heating solutions, and plumbing services, backed by 20+ years of industry experience. We prioritise reliability, offering a 24-48-hour response time and same-day emergency repairs to ensure minimal disruption to our clients. Our dedicated office team manages bookings, quotations, and customer support, ensuring seamless service from initial inquiry to project completion. With a focus on quality, we hold stock of Worcester Bosch boilers and provide up to a 10-year manufacturers guarantee on installations.We maintain transparency through free, no-obligation quotes and annual boiler service reminders to uphold guarantees. Our engineers are trained to leave properties clean and tidy, respecting clients homes during every installation or repair. We pride ourselves on fostering long-term customer relationships through consistent, professional service and technical expertise. Our specialist team handles everything from burst pipes to underfloor heating installations, ensuring tailored solutions for domestic and commercial clients. As a Worcester Bosch Gold Standard Accredited Installer, we combine industry-recognised credentials with local knowledge to meet the unique needs of our community.
Services
Boiler Installations
General Plumbing
Central Heating
Bathroom Installations
Oil Boilers
Details
- Year established: 1997
Highlights and features
- We have 20+ years of experience in the plumbing and heating industry.
- Our engineers are Gas Safe, OFTEC, and LPG qualified.
- We offer a 24-48-hour response time for emergencies.
- We provide free, no-obligation quotes and estimates.
- We are Worcester Bosch Gold Standard Accredited Installers.
Associations and certifications
- Worcester Bosch Gold Standard Installer
Services
Boiler Installations
We install oil, natural gas, and LPG boilers, including swimming pool and semi-commercial models. Our Gas Safe and OFTEC-certified engineers ensure efficient installations, with up to a 10-year manufacturers guarantee. We register installations with building controls and provide annual service reminders to maintain warranties.
Central Heating
Our services include central heating installation, repair, and maintenance. We specialise in underfloor heating, power flushing, and thermal camera leak detection. With engineers across Buckinghamshire, Oxfordshire, and Berkshire, we resolve heating issues promptly, even in emergencies.
General Plumbing
We handle all domestic plumbing needs, from burst pipes and leaks to tap fitting and waste disposal. Our engineers carry common spares and source rare parts quickly, offering same-day repairs for critical issues like heating or hot water loss.
Bathroom Installations
Our specialist installers design and fit bathrooms, including carpentry, tiling, and underfloor heating. We collaborate with local suppliers to help clients choose sanitaryware and provide free quotations for bespoke bathroom solutions.
Oil Boilers
We service and repair oil boilers, with engineers qualified to OFTEC standards. We offer fixed-price servicing, free repair quotes, and rapid part sourcing to ensure efficient, cost-effective solutions for oil-fired heating systems.
People
Nick McLeod
Director and Owner
Nick founded Chaps Southern in 1997 and oversees operations. With decades of plumbing experience, he manages the team and provides technical expertise, balancing office duties with hands-on work during peak periods.
Alison
Office Team
Alison is part of our dedicated office team, handling bookings, quotations, and customer support to ensure smooth service coordination for all clients.
Lesley
Office Team
Lesley supports the office team by managing appointments and providing administrative assistance, ensuring efficient communication between clients and engineers.
Questions
What areas do you serve?
We operate in Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas across Buckinghamshire, Oxfordshire, and Berkshire.
Are your engineers qualified?
Yes, our engineers are Gas Safe, OFTEC, and LPG certified, ensuring compliance with industry safety and quality standards.
Do you offer emergency services?
Yes, we provide a 24-48-hour response time and often offer same-day repairs for urgent heating or plumbing issues.
What boiler guarantees do you provide?
Depending on the model, we offer up to a 10-year manufacturer’s guarantee on boiler installations, registered with building controls.
Can you help with bathroom installations?
Yes, we design and install bathrooms, including tiling, carpentry, and underfloor heating, with partnerships to supply sanitaryware.
Do you offer free quotes?
Yes, we provide free, no-obligation quotes for all our services, including boiler installations and plumbing repairs.
Videos
