Business Details
20 Years
experience
Emergency
services
Expert Plumbing & Heating Services in Cambridge
Established in 2006 by Robert Bell and Al Benton-Jones, Duck Plumbing has grown steadily through word-of-mouth recommendations. Our team of dedicated plumbers, multi-traders, and office support staff prioritise prompt response times, regular progress updates, and high standards of work delivered in a tidy, safe, and sympathetic manner. With Gas Safe and OFTEC registrations, we specialise in boiler installations, bathroom renovations, power flushing, renewable energy systems, and property maintenance across Cambridge, London, and surrounding areas.Our commitment to quality is reflected in our eight-year partnership with Godolphin Management Company Ltd and testimonials highlighting our technical expertise, communication, and customer-centric approach. We maintain strong relationships with domestic and commercial clients, including landlords and management companies, while continuously expanding our services to meet evolving customer needs.
Services
New Boiler Installations
Bathroom Installations
Power Flushing
Renewable Energy Systems
Property Maintenance
Details
- Year established: 2006
Highlights and features
- We are Gas Safe and OFTEC registered for boiler and renewable energy installations
- Our team provides 24/7 emergency response across Cambridge and London
- Eight-year partnership with Godolphin Management Company Ltd demonstrates reliability
- Engineers prioritise clear communication and minimal property disruption
- Comprehensive service covering installations, repairs, and maintenance
Associations and certifications
- Gas Safe Register
- OFTEC
What people say
Prompt and cheerful service
Efficient and professional
Technical expertise
Clear communication
Rapid response
Services
New Boiler Installations
Our Gas Safe registered engineers specialise in boiler installations, repairs, and servicing for domestic and light commercial properties. We offer energy-efficient solutions with brands like Worcester Bosch and Viessmann, ensuring compliance with current regulations. Customers benefit from free assessments and competitive pricing across Cambridge, London, and Suffolk.
Bathroom Installations
From complete bathroom overhauls to individual component installations, our team delivers tailored solutions with premium fixtures and tiling. We coordinate plumbing, electrics, and decoration to create functional, stylish spaces. Clients receive project timelines and material recommendations during initial consultations in Newmarket and surrounding areas.
Power Flushing
This service removes sludge and scale from central heating systems using high-velocity water flow. Ideal for improving system efficiency and preventing breakdowns, the process takes 4-8 hours with minimal disruption. Suitable for both residential and commercial properties across London and East Anglia.
Renewable Energy Systems
We install and maintain air source heat pumps, ground source systems, and solar thermal panels. Our OFTEC-certified engineers ensure optimal performance of biomass boilers and renewable heating solutions. Clients receive energy efficiency assessments and guidance on government incentives for properties in Cambridge and rural Suffolk.
Property Maintenance
Our multi-skilled trades handle plumbing, electrical, carpentry, and decorating tasks for residential and commercial clients. Services include leak repairs, tap replacements, and emergency call-outs. We prioritise rapid response times and complete property care packages for landlords in London and Newmarket.
People
Robert Bell
Owner/Director
Co-founder with 18 years' experience in plumbing and heating systems. Oversees operational strategy and quality control across all projects.
Al Benton-Jones
Owner/Director
Joint founder managing client relations and service delivery. Specialises in commercial heating solutions and team development.
Sorin
Engineer
Certified heating engineer with expertise in boiler installations and renewable systems. Recognised for meticulous workmanship and customer communication in Cambridgeshire.
Mihai
Engineer
Experienced plumber specialising in bathroom renovations. Praised for attention to detail and completion of complex tiling projects in Newmarket.
Billy Hunt
Plumber
Newly qualified engineer completing boiler service training. Demonstrates strong customer service skills and technical aptitude in London properties.
Questions
Are your engineers Gas Safe registered?
Yes, all our gas engineers hold current Gas Safe registrations for boiler and gas appliance work.
Do you offer emergency plumbing services?
We provide 24/7 emergency call-outs for urgent plumbing and heating issues across our service areas.
Which areas do you cover?
We serve Cambridge, London, Newmarket, Bury St Edmunds, and surrounding Suffolk and Essex postcodes.
Can you service commercial properties?
Yes, we work with landlords and management companies on both domestic and light commercial projects.
Do you install renewable energy systems?
We offer air source heat pumps, solar thermal panels, and biomass boiler installations with OFTEC certification.
What guarantees do you offer?
All work comes with standard manufacturer warranties plus our own satisfaction guarantee.
