Transforming your space, sustainably and with care
A Family Tradition of Quality and Expertise
Mark Smith Plumbing & Heating has been serving the domestic sector of the Basingstoke area for over 50 years. Founded by Mark Smith in 1971, the company has built a reputation for professional expertise, meticulous attention to detail, and outstanding customer service. Today, we are a family-run business dedicated to providing comprehensive plumbing and heating solutions to our valued customers.
Dedicated Expertise Across Fields
Our team of qualified and Gas Safe registered engineers are experienced in all aspects of plumbing and heating, covering:
- Plumbing & Heating: Installation, repair, and maintenance of boilers, central heating systems, and domestic hot water systems
- Boilers & Cylinders: Comprehensive services for all types and brands of boilers and cylinders, including annual servicing, breakdown repairs, and replacements
- Bathroom Design & Installation: Design and installation of contemporary bathroom spaces, including wet rooms, shower enclosures, and heated towel rails
- Air Source Heat Pumps: Design, installation, and maintenance of energy-efficient heat pumps to maximize efficiency and reduce carbon footprint
- Solar Water Softeners: Installation and maintenance of solar water softeners for softened water throughout your home
Sustainable Solutions for a Greener Future
Recognizing the environmental responsibility of our industry, Mark Smith Plumbing & Heating has expanded its services to include sustainable solutions such as:
- Solar Thermal & PV Installations: Design and installation of solar thermal systems and solar PV systems for renewable energy generation
- Air Source Heat Pumps: Installation and maintenance of energy-efficient heat pumps for sustainable home heating
Commitment to Customer Satisfaction
We pride ourselves on exceeding customer expectations through:
- Professional and courteous engineers
- Clear communication and transparent pricing
- Attention to detail and meticulous workmanship
- Responsive customer service and swift resolution of any issues
Let Mark Smith Plumbing & Heating be your trusted partner for all your plumbing, heating, and sustainable home solutions!
Excellent Service and Professionalism
The reviews for Mark Smith Plumbing and Heating highlight the exceptional service provided by the company. Most reviewers have given the company 5-star ratings, praising their professional, friendly, and courteous approach. The company's prompt response to emergency situations and their ability to fix problems efficiently are particularly noteworthy.
The reviewers detail various instances where the company went above and beyond to resolve their plumbing issues. Ian Stabler, for example, commends the company for providing excellent service, while Celia Phillips expresses her gratitude for their professionalism and reasonable pricing. Alexander May praises the company's quick and affordable service, and Carol Bedford highlights their exceptional work in resolving her no-heating-and-no-hot-water situation.
Other reviewers also mention the company's commitment to providing high-quality services, with Christopher Rae noting their concern and responsiveness, and Grant Jordan praising their punctuality and cleanliness. Mick Knight, Joanne Floyd, David Birbeck, and Mac Salvor all cite the company's excellent workmanship, professionalism, and customer service.
Unfortunate Exception
However, one reviewer, Simon Crownshaw, experienced poor service from the company. He booked an appointment but was left stranded when the engineer failed to show up. Despite promises to follow up, the company never contacted him to explain the situation, leading to frustration and disappointment.
Unsolicited Work and Invoice
Me A., another reviewer, had a similar experience, but instead of a failed appointment, they were sent an invoice for work that was never done. They had originally contacted the company for a free quote, but no work was carried out, and they were still sent an invoice for 78.
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