Business Details
Emergency
services
Your Trusted Plumbing & Heating Experts in Haywards Heath
Smart Heat Experts is a locally owned and operated plumbing and heating service provider based in Haywards Heath, Sussex. Established with a commitment to raising industry standards, the company specialises in boiler servicing, installations, emergency plumbing, and comprehensive heating solutions. All engineers are Gas Safe registered, ensuring compliance with safety regulations and quality workmanship. The business prides itself on transparency, reliability, and a customer-first approach, offering clear pricing, honest advice, and prompt service.With over two decades of combined experience, the team focuses on delivering efficient, long-lasting solutions tailored to residential and commercial needs. Their services extend across Mid Sussex and surrounding areas, backed by a reputation for professionalism and technical expertise.
Services
Boiler Servicing
Boiler Installations
Gas Safety Certificates
Emergency Plumbing
Powerflushing
Heat Pump Services
Smart Controls
Plumbing Repairs
Landlord Services
Air Conditioning
Highlights and features
- Certified Gas Safe engineers with industry-standard qualifications
- Comprehensive heating and plumbing solutions under one roof
- Local, responsive service with no hidden fees or pressure sales
- Commitment to quality workmanship and customer transparency
- Expertise in modern systems including heat pumps and smart controls
Associations and certifications
- Gas Safe Register
What people say
Fast fault-finding
Competitive pricing
Professional engineers
Clear explanations
Reliable scheduling
Services
Boiler Servicing
Regular boiler servicing ensures safe, efficient operation and extends system lifespan. Our Gas Safe engineers perform comprehensive safety checks, combustion analysis, and component inspections. Annual servicing helps maintain manufacturer warranties and reduces breakdown risks, particularly for older systems. Homeowners benefit from improved energy efficiency and lower heating bills.
Boiler Installations
We install energy-efficient gas, LPG, and oil boilers from trusted brands like Worcester Bosch and Vaillant. Our team assesses property needs to recommend optimal boiler types, including combi, system, and regular models. All installations include Gas Safe certification, manufacturer warranties, and clear post-installation guidance for maximum system performance.
Emergency Plumbing
Our 24/7 emergency service addresses urgent plumbing issues including burst pipes, heating failures, and severe leaks. Fully equipped engineers respond promptly across Mid Sussex, prioritising damage prevention and rapid system restoration. No call-out fees apply, with transparent pricing for all emergency interventions.
Powerflushing
Professional powerflushing removes sludge and debris from central heating systems. Using high-pressure equipment and chemical cleaners, we restore circulation efficiency, eliminate cold radiator spots, and reduce boiler strain. Most systems see up to 40% improved efficiency, with recommended intervals of 10-15 years or before new boiler installations.
Gas Safety Certificates
We provide CP12 gas safety certificates for landlords, covering boilers, cookers, and fires. Our engineers conduct pressure tests, flue safety checks, and appliance inspections. Digital certificates with photographic evidence are issued immediately, with annual reminders available to maintain compliance for rental properties.
People
Terry Matthews
Founder & Director
With over 20 years in plumbing, Terry established Smart Heat Experts to deliver superior heating solutions. He prioritises punctuality, technical excellence, and customer respect, building a team that shares these values across Mid Sussex.
Questions
Are your engineers Gas Safe registered?
Yes, all our heating engineers hold current Gas Safe registration (No. 626194) for boiler installations, servicing, and gas safety certifications.
Do you offer emergency plumbing services?
We provide 24/7 emergency plumbing across Mid Sussex, with typical response times of 1-4 hours for burst pipes, heating failures, and urgent leaks.
What boiler brands do you install?
We specialise in Worcester Bosch, Vaillant, and Ideal boilers, offering expert installation with full manufacturer warranties and Gas Safe certification.
How often should I service my boiler?
Annual servicing is recommended for all boilers to maintain efficiency, safety, and warranty validity, particularly for older systems or rental properties.
Do you cover oil boiler services?
Yes, we provide full servicing and installations for oil boilers, including safety checks, efficiency testing, and sludge prevention maintenance across Sussex.
What areas do you service?
We operate across Haywards Heath, Burgess Hill, Crawley, Lindfield, Cuckfield, and all RH, BN, and TN postcode areas within 15-20 miles of RH16.
