Your Local Plumber, Your Local Solution, Your Complete Satisfaction
A Legacy of Excellence in Exeter
Sprague & Ouseley Ltd boasts over 70 years of experience in providing comprehensive plumbing, heating, and energy solutions throughout Exeter and the wider Devon area. From humble beginnings in a New North Road garage in 1949, we've grown into a trusted local business known for our exceptional craftsmanship and customer care.
Family-Run and Locally Recruited
As a family-owned and operated company, we take pride in fostering a close-knit team of highly skilled engineers and support staff. Many of our employees have dedicated over 25 years to Sprague & Ouseley, reflecting our commitment to building lasting relationships with our customers. We prioritize hiring local talent, ensuring you experience the benefit of expertise informed by intimate knowledge of the area.
Comprehensive Expertise Across All Areas
Our diverse skillset encompasses every aspect of plumbing, heating, and energy efficiency. We offer:
Plumbing Services
- Rapid response to emergencies and repairs - from leaking taps to full bathroom installations.
- Free advice on choosing the right hot water storage, showers, and bathroom fixtures.
Heating Solutions
- Installation, maintenance, and repair of all heating systems, from traditional boilers to renewable energy options.
- Expert guidance on optimizing efficiency and choosing the most suitable heating solutions for your home.
Beyond the Basics
- Comprehensive gas and oil installation services for both residential and commercial properties.
- Comprehensive air conditioning and ventilation solutions to ensure optimal indoor climate control.
Unwavering Commitment to Quality & Customer Satisfaction
At Sprague & Ouseley Ltd, we uphold the highest standards of craftsmanship and customer service. We are members of esteemed organizations like NICEIC, OFTEC, and GasSafe, demonstrating our commitment to professionalism and safety. We prioritize open communication, transparency, and respectful treatment throughout every interaction.
Get in touch with us today and experience the Sprague & Ouseley difference!
Excellent Service with Some Disappointments
The reviews for this company are mixed, with some customers praising their professionalism, friendliness, and excellent service, while others have had negative experiences.
Positive Reviews
Several customers have reported having excellent experiences with the company, praising their professional and friendly service. They have mentioned that the company's engineers are highly skilled and experienced, and that they always go the extra mile to ensure customer satisfaction. One customer even mentioned that the product they installed has lasted longer than any other in the whole complex.
Negative Reviews
However, not all customers have had positive experiences. One customer reported having several visits from the company to fix an issue with their boiler, but the problem was not resolved on the first visit. The customer had to pay for multiple visits and was still left with an unresolved issue. Another customer reported being treated rudely by the office staff when they phoned to make an appointment.
