A Family-Run Business with 30 Years of Experience
The Plumbers Shop has been proudly serving the Birmingham area for over 30 years, supplying both trade and retail customers with high-quality plumbing and heating supplies. Based in Castle Bromwich, we take pride in offering our expertise, competitive prices, and personalized service to every customer.
Tailored Solutions for Every Need
Our team of experienced professionals will take the time to understand your individual needs and requirements. Whether you require a new boiler, bathroom suite, or underfloor heating system, we will provide tailored solutions and impartial advice to ensure you find the perfect products for your home.
Quality Products from Leading Brands
We collaborate with leading manufacturers to bring you the highest quality heating and plumbing products available. From iconic brands like Ideal Standard and Twyford Bathrooms to innovative innovators like Mira Showers and Aqualisa, we offer a diverse range of products that meet the highest standards of quality and durability.
Unwavering Commitment to Customer Service
At The Plumbers Shop, we believe in building strong relationships with our customers. Our dedicated staff is committed to providing exceptional customer service throughout the entire process, from advising you on the most suitable products to ensuring a smooth and efficient installation.
Our Expertise Covers
- Boiler Installation & Repair: We supply and install boilers from all the major brands, offering expert advice on choosing the right boiler for your needs.
- Bathroom Design & Installation: We offer a curated selection of bathroom products and work with you to create your dream bathroom, taking your individual style and needs into account.
- Underfloor Heating: We are specialists in installing and maintaining energy-efficient underfloor heating systems.
- Expert Advice: Our experienced staff can answer your questions and provide guidance on all aspects of plumbing and heating.
Customer Feedback
The reviews of this plumbing shop have been mixed, with a range of ratings from 1 to 5 stars. Some customers have been very satisfied with their experience, while others have been left feeling frustrated and unimpressed.
Positive Feedback
Customers have praised the helpful and knowledgeable staff, particularly Tony and Lee, who have gone out of their way to assist with finding products and offering advice. The shop has also been commended for its great prices and excellent service.
Negative Feedback
However, others have reported having a negative experience at the shop. One customer, Dick Jolley, felt treated like "thick" by a staff member and was put off by their attitude. Another customer, Brett Aaron Hammond, found the staff unhelpful and was left feeling confused and frustrated. He was unable to find a simple product and was told it was not possible, which he found unacceptable.
Overall Experience
It seems that the quality of service and attitude of the staff can vary greatly depending on who you interact with. While some customers have had very positive experiences, others have been left feeling disappointed and dissatisfied.
