Reliable Solutions for a Flowing Community
About Our Company
TWD Drainage is a leading drainage, plumbing, and groundwork company operating throughout the area. We are committed to providing high-quality services that meet and exceed our clients' needs. With decades of experience and a highly skilled team, we have become renowned for our expertise and reliable solutions.
What We Do
While our name suggests our expertise in drainage, our knowledge extends far beyond that. We offer a comprehensive range of services across various sectors:
Drainage
- Responsive repair and maintenance of all drainage systems
- CCTV drain inspection and locating
- Drain unblocking and clearance
- Pre-purchase drain inspections
- Soakaway installation and maintenance
Plumbing
- Installation, maintenance, and repair of all plumbing systems
- Leak detection and repair
- Boiler installation and servicing
- Water heater repair and replacement
- Emergency plumbing services
Groundwork
- Site clearance and excavation
- Foundation repairs and underpinning
- Soakaway installation and drainage improvement
- Patforming and landscaping
Tanker Services
- Drain jetting and cleaning
- Septic tank pumping and cleaning
- Sewage removal and disposal
Our Expertise and Resources
We invest heavily in state-of-the-art equipment and technologies to ensure efficiency and effectiveness in every project. Our team consists of highly skilled and experienced professionals who are experts in their respective fields. This combination of expertise and resources allows us to deliver exceptional results to our clients.
Our Values and Accreditations
TWD Drainage is committed to operating with the highest standards of quality and professionalism. We hold various accreditations and adhere to industry regulations. Our ISO certifications, registration as a waste carrier, and memberships in organizations like the Water Jetting Association demonstrate our dedication to excellence in all that we do.
Working With TWD Drainage
Our experienced and dedicated team is passionate about providing exceptional customer service. We work closely with our clients to understand their needs and deliver tailored solutions. We are committed to open communication, transparency, and completing projects on time and within budget.
Unacceptable Customer Service
The majority of reviews highlight the poor customer service provided by TW Drainage Ltd and similar companies. Many customers report dealing with incompetent, unprofessional, and aggressive staff, including drivers and managers. Some reviews describe events where appointments were missed, workers failed to complete tasks, or management ignored customers' concerns.
Incompetent Work
Several reviews criticize the quality of work provided by TW Drainage Ltd and similar companies. Some customers report that work was not completed, or that it caused more damage than the original problem. Others describe workers who lacked necessary knowledge or experience.
Threatening and Aggressive Behavior
Multiple reviews describe instances of threatening and aggressive behavior by drivers and workers. Some customers report feeling intimidated or harassed by these individuals, and several describe aggressive driving habits.
Positive Experiences
Despite the numerous negative reviews, a few customers have had positive experiences with TW Drainage Ltd and similar companies. These customers report receiving good service, polite staff, and effective problem-solving.
Improvement Needed
Based on the reviews, it is clear that TW Drainage Ltd and similar companies need to improve their customer service and work quality. This includes hiring and training workers who are competent, professional, and respectful.
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