Going above and beyond to deliver exceptional services
J O'Connor, a family business established over 25 years ago, has grown from a small operation into a nationwide provider of a wide range of services. With a focus in the South East and Home Counties, we have built a reputation for the quality of our work, our conscientiousness, and our excellent customer service. We are the preferred supplier to Housing Associations and large-scale Private and Commercial projects across the UK.
Our team of dedicated, specialist engineers have Advanced Level certifications and we are accredited by NIC EIC, Gas Safe, ISO9001, and ISO4001. We are proud of our 100% success-rate with CP12 certification and our ability to meet and exceed KPI schedules for our clients. Our policies and documentation aid transparency and compliance at every stage of the process. We are on-call for our clients at all hours and in all weathers.
Contract Gas Services
We have worked with the Social Housing sector since the 1990s and our Contract Gas Services ensure families remain warm and safe in around 10,000 properties per year across the UK. Our 24/7 Out of Hours Response Teams understand how vital our service is to all tenants, particularly those who are more vulnerable.
Central Heating
Our Commercial Heating Team undertakes full design, installation, and maintenance of large-scale contracts. Our engineers have Advanced Level certifications to install Central Heating from preferred suppliers such as Vaillant, Glow-worm and Worcester.
Commercial Heating
Our commercial Plumbing teams specialise in the installation, testing, and maintenance of commercial pumps and plant. We have a proven track record in the Commercial and Private Residential sectors for our high-profile retail fit-outs, refurbishments, and new builds. We carry out high-standard programmes of NIC EIC accredited testing.
Electrical Services
Such is the growth of our Electrical Services that we also provide Facilities Management for residencies in excess of 500 units, providing a one-stop-shop for all mechanical and electrical services including lighting, boilers, alarms, heating, plumbing, and door entry.
Facilities Management
J O'Connor's Commercial Heating Team undertakes full design, installation, and maintenance of 500k+ contracts. Our commercial Plumbing teams specialise in the installation, testing, and maintenance of commercial pumps and plant. Over the past 25 years, our reputation for Electrical Services has grown within the Commercial and Private Residential sectors.
At J O'Connor, we are committed to providing the highest level of service to our clients. We have achieved this by going above and beyond in terms of the qualifications, accreditations, and certifications we successfully attain; by guaranteeing 24/7 response times; and by ensuring our policies and documentation aid transparency and compliance at every stage of the process. What has remained the same is the quality of work, conscientiousness, and excellent customer service that we began with all those years ago.
Maintenance Issues
The reviewer expresses their disappointment and frustration with the company's maintenance services, citing recurring issues with their accommodation's heating system over the last three years. Despite being maintained by the company, the heating system breaks down every winter, with the latest incident leaving them without heating for several weeks.
Incompetence and Lack of Efficiency
The reviewer accuses the company of being incompetent and inefficient, stating that they are only interested in making a quick profit rather than providing quality services. They claim that the company is not bothered to fix the issues promptly and would rather wait for parts, which leads to prolonged periods of inconvenience.
Unreliable Repairs
The reviewer also mentions that even when the company does attempt to repair the issues, they often do a poor job, leading to new problems. For instance, after fixing the heating, the hot water and radiator controls stopped working, causing further distress.
Slick Publicity vs Reality
The reviewer is critical of the company's website, which promises efficient and competent services, but fails to deliver in reality. They advise others to look for a more reliable firm rather than falling for the company's slick publicity.
