Your satisfaction is our main priority
K & M Maintenance is a local gas engineering company based in Preston, with over 15 years of experience in the heating industry. We are highly trusted by homeowners and commercial organisations alike, and experts in the installation and repair of Worcester Bosch, Vaillant, Baxi, Ideal, Potterton, Glow-worm, Vokera boilers and more.
Our Services
At K & M Maintenance, we offer a comprehensive range of boiler services, including boiler installations, boiler servicing, and boiler repairs. Our team of highly qualified and experienced engineers are dedicated to providing exceptional service, ensuring that your boiler is running efficiently and safely. We understand the importance of a reliable boiler, and that's why we're committed to providing a prompt and professional service, 24 hours a day, 7 days a week.
Boiler Installation
If you're looking for a new boiler installation, our team of experts will guide you through the process, from selecting the right boiler for your needs to completing the installation. We're experienced in installing boilers from leading manufacturers, and our engineers are fully qualified and CRB checked.
Boiler Servicing
Regular boiler servicing is essential to ensure your boiler is running efficiently and safely. Our engineers will conduct a thorough inspection of your boiler, identifying any potential issues before they become major problems. We'll also provide you with a detailed report highlighting any necessary repairs or maintenance.
Boiler Repair
If your boiler breaks down, don't panic! Our emergency boiler repair service is available 24/7, and our engineers will work quickly to diagnose and repair the issue. We understand the inconvenience a broken boiler can cause, and we'll do everything possible to get your system up and running as soon as possible.
Electrical Services
In addition to our boiler services, we also offer a range of electrical services, including EV charging installations and electrical repairs. Our team of qualified electricians are experienced in providing expert advice and solutions for all your electrical needs.
Why Choose K & M Maintenance?
At K & M Maintenance, we pride ourselves on our exceptional customer service, competitive pricing, and highly experienced engineers. We're committed to providing a reliable and efficient service, and our customers' satisfaction is our top priority.
Poor Service and Inadequate Emergency Response
Several reviewers have had extremely poor experiences with K&M Maintenance, a home emergency response company. The common theme among these reviews is the lack of competence, efficiency, and professionalism displayed by the company's technicians.
Inadequate Response to Emergencies
The company has been criticized for failing to provide adequate emergency response. Reviewers have reported being left without heat, hot water, or other essential services for extended periods, only to have the company's technicians fail to respond promptly or take adequate action to resolve the issue. In some cases, reviewers have had to find alternative solutions, such as hiring local plumbers or contractors, to get their issues fixed.
Incompetent Technicians
The technicians sent by K&M Maintenance have been described as incompetent, without the necessary skills or knowledge to diagnose and fix problems correctly. Reviewers have reported being told that parts needed to be ordered, only to have the issue remain unresolved for days or even weeks. In some cases, reviewers have had to have the same issue fixed by local contractors who arrived quickly and efficiently.
Poor Communication
K&M Maintenance has also been criticized for poor communication. Reviewers have reported difficulty in getting updates on the progress of their issues or receiving adequate explanations for delays. In some cases, reviewers have been left in the dark, only to have the company's technicians fail to show up or provide unsatisfactory solutions.
Conclusion
Based on these reviews, it is clear that K&M Maintenance has significant issues with its service delivery, technician competence, and communication. Reviewers have reported extreme dissatisfaction with the company's response to their emergencies and have had to find alternative solutions to get their issues fixed. It is essential for customers to be aware of these issues before using the company's services.
