Business Details
21 Years
experience
Emergency
services
Emergency Plumbing Services in Surrey & Sussex
Met Serve Ltd is a family-run local business managing Dyno Plumbing operations across Surrey, Sussex, parts of Middlesex, and South-West London since 2005. As a specialist emergency plumbing team available 24/7, we employ over 45 fully trained and qualified plumbers, ensuring rapid response to issues ranging from leaking taps to complete bathroom installations. Our engineers operate locally within their areas, combining national brand reliability with community-focused service. All team members are CRB-cleared and hold minimum NVQ Level 2 qualifications, with ongoing internal and external training to maintain technical excellence. We prioritise safety, honesty, and integrity, evidenced by our Watersafe.org and WIAPS accreditations.With a 9.17/10 customer score and 89.1% first-time fix rate, our reputation is built on testimonials like those praising engineers Jon Turpin, Andrew Launchbury, and Luke Mitchell for professionalism and efficiency. We serve both domestic and corporate clients, including British Gas and insurance firms, while supporting local charity The Children's Trust in Tadworth.
Services
Emergency Plumbing
Leak Detection
Hot Water Cylinders
Cold Water Tank Cleaning
Powerflush
Water Supply Pipe Repairs
Bathroom Installations
Stopcock Repairs
Thermal Imaging
Trenchless Technology
Details
- Year established: 2005
Highlights and features
- 24/7 emergency response with 15-minute callback guarantee
- Local engineers operating within their service areas
- CRB-checked plumbers with minimum NVQ Level 2 qualifications
- 9.17/10 customer satisfaction score from 5,280+ jobs
- WIAPS and WaterSafe accredited specialists
Associations and certifications
- Watersafe.org
- WIAPS
What people say
Extremely pleased with engineer
Very good and efficient
Excellent service and manner
Well mannered and punctual
Professional and compassionate
Services
Emergency Plumbing
Our fully qualified plumbers provide rapid response to urgent issues including burst pipes, leaks, and heating failures. With over 45 engineers operating locally, we guarantee a 15-minute callback and typically resolve 89.1% of problems during the first visit. Available 24 hours a day, 365 days a year across Surrey and Sussex.
Leak Detection
Using thermal imaging, acoustic sensors, and gas trace technology, we precisely locate hidden leaks in walls and floors. Our specialist equipment identifies issues in both hot and cold water systems, minimising excavation requirements. This advanced approach prevents water damage and reduces repair costs for domestic and commercial properties.
Hot Water Cylinders
We install and replace unvented and vented hot water systems including Megaflow, RM, and Gledhill models. Our engineers provide full system upgrades removing cold water tanks to improve pressure and storage space. All installations include a 1-year labour guarantee and annual service options for continued reliability and performance.
Cold Water Tank Cleaning
Our Sterox cleaning process removes sediment, bacteria, and contaminants from loft tanks using chlorination and full system flushing. Engineers check for vermin infestation and damaged lids while ensuring compliance with water regulations. This service improves water quality and prevents blockages in household plumbing systems.
Trenchless Technology
Using moling equipment, we replace water supply pipes with minimal disruption through small entry/exit pits. This method reduces excavation by 90%, completing installations in hours rather than days. Ideal for driveways and landscaped gardens, trenchless technology provides durable solutions while maintaining property aesthetics.
People
Jon Turpin
Plumbing Engineer
Experienced engineer with specialist leak detection skills, praised for efficient service and technical expertise during emergency call-outs across Surrey.
Andrew Launchbury
Senior Engineer
Expert in underfloor heating systems and complex pipe repairs, noted for compassionate approach and thorough problem-solving during extended service calls.
Luke Mitchell
Plumbing Technician
Recognised for meticulous workmanship and customer care, consistently achieving high satisfaction scores through punctual, tidy, and well-explained service delivery.
Craig Knight
Emergency Response Engineer
Specialises in rapid fault diagnosis, maintaining clean workspaces and providing clear explanations that help customers understand plumbing issues and solutions.
Ian Paterson
Field Service Engineer
Awarded for exceptional response times and technical competence, particularly valued for resolving complex plumbing emergencies under time pressure.
Questions
How quickly can you respond to emergency plumbing calls?
We guarantee a 15-minute callback and typically arrive within 1-2 hours for urgent issues.
What areas do you cover?
We serve Surrey, Sussex, South-West London, and parts of Middlesex with local engineers.
Are your plumbers qualified and accredited?
All engineers are CRB-checked, NVQ Level 2+ qualified, and we hold WIAPS accreditation.
What plumbing services do you specialise in?
Emergency repairs, leak detection, hot water systems, trenchless pipe replacement, and bathroom installations.
Can you handle commercial plumbing contracts?
Yes, we work with corporate clients including British Gas, insurance companies, and facilities management firms.
How do you ensure service quality?
Through ongoing training, 95.5% on-time arrivals, and 89.1% first-time fix rates verified by customer feedback.
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