Business Details
46 Years
experience
Emergency
services
Trusted Plumbing & Heating Experts in West Sussex
S.A Hancock has been serving Sussex and surrounding areas for over 40 years as a family-run plumbing and heating specialist. Founded by Simon Hancock in 1980, the business transitioned to his children Charity and Luc in 2024, maintaining its reputation for reliability and expertise. Our team combines senior engineers with apprentices, all selected for their skills and alignment with our core values of honesty, trust, and friendly service. We operate from a dedicated premises stocked with essential parts and supported by a responsive office team. Our engineers hold Gas Safe, OFTEC, and Chartered Institute of Plumbing & Heating Engineer certifications, enabling us to handle all fuel types and modern heating systems.We prioritise clear pricing, punctuality, and treating customers' homes with respect. With Worcester Bosch accreditation, we offer extended boiler guarantees and specialise in boiler installations, servicing, and emergency repairs. Our services extend to full bathroom renovations, central heating systems, and future-ready solutions like air source heat pumps. We maintain strict compliance with safety legislation and provide Landlord Gas Safety Certificates. Over four decades, we've built a legacy of 98% positive customer reviews through consistent quality and community-focused service.
Services
Boiler Installation
Plumbing Repairs
Central Heating
Bathroom Renovations
Gas Safety Certificates
Heat Pump Systems
Emergency Repairs
Landlord Services
System Servicing
Water Heater Installation
Details
- Year established: 1980
Highlights and features
- 40+ years serving Sussex with family-led expertise
- Gas Safe and OFTEC-certified engineers
- Worcester Bosch 12-year boiler guarantees
- 24/7 emergency call-outs with no extra charges
- Transparent pricing with no hidden fees
Associations and certifications
- Gas Safe Register
- OFTEC
- The Chartered Institute of Plumbing & Heating Engineers
- Worcester Bosch Accredited Installer
What people say
Reliable
Trustworthy
Prompt service
Professional engineers
Clear pricing
Services
Boiler Installation
We specialise in all fuel type boiler installations including natural gas, LPG, and oil. As Worcester Bosch accredited installers, we offer extended manufacturer guarantees. Our engineers handle complete system replacements and hydrogen-ready boiler installations, ensuring compliance with current regulations while optimising energy efficiency for reduced running costs.
Emergency Repairs
Available 365 days a year for urgent heating failures. Our Gas Safe and OFTEC-registered engineers carry common replacement parts and prioritise same-day call-outs during winter months. We maintain rapid response times through strategically located engineers across Sussex while keeping standard pricing with no emergency surcharges.
Bathroom Renovations
Full bathroom design and installation service from concept to completion. Our team handles plumbing, tiling, electrical work, and fixture installation using quality materials from leading brands. We offer supply-and-fit options with project management support, ensuring compliance with building regulations while creating functional, modern bathroom spaces tailored to client requirements.
Gas Safety Certificates
Providing CP12 gas safety certificates for rental properties through our Gas Safe-registered engineers. We conduct thorough inspections of gas appliances and pipework, issuing official documentation required by law. Our service includes pre-purchase inspections and compliance checks to meet legal requirements for landlords and property transactions.
Renewable Heating
Future-focused heating solutions including air source heat pumps and HVO bio-diesel systems. Our engineers receive ongoing training in renewable technologies to offer expert advice on energy-efficient upgrades. We specialise in hybrid systems combining traditional and renewable energy sources to reduce carbon footprints while maintaining heating reliability during energy price fluctuations.
People
Charity Mitchell
Director
Third-generation plumbing expert with 15+ years in the business. Oversees daily operations and customer service standards while maintaining technical expertise in modern heating systems.
Luc Hancock
Director
Co-owner with extensive field experience in complex installations. Focuses on technical training and ensuring engineering teams maintain Gas Safe and OFTEC certifications.
Dan Bush
Plumbing & Heating Manager
Senior engineer managing team operations. Holds multiple industry accreditations and specialises in system design for both traditional and renewable energy solutions.
Alex Westcott
Plumbing Engineer
Experienced plumber with expertise in both domestic and commercial installations. Specialises in bathroom renovations and emergency repair procedures.
Suzy Reading-Hughes
Office Manager
Coordinates scheduling and customer communications. Ensures two-hour appointment windows and manages the team's logistics for efficient service delivery.
Questions
Do you offer same-day boiler repairs?
Yes, we prioritise emergency boiler repairs with no extra charges. Our engineers carry common parts and aim to resolve issues during the first visit.
Are your engineers certified?
All engineers hold Gas Safe and/or OFTEC registrations. We're also Worcester Bosch accredited and members of the Chartered Institute of Plumbing & Heating Engineers.
Can you help with landlord gas safety certificates?
Yes, we provide CP12 gas safety certificates through our certified engineers. We also offer pre-purchase inspections for property transactions.
Do you install renewable heating systems?
We specialise in air source heat pumps, hydrogen-ready boilers, and HVO bio-diesel systems. Our engineers receive regular training on the latest renewable technologies.
What payment options are available?
We offer finance options through TradeHelp, with 14-day cooling-off periods. Standard payments can be made by card or bank transfer.
How long does a boiler service take?
Annual boiler services typically take 1-1.5 hours. This includes safety checks, efficiency testing, and carbon monoxide leak detection to maintain warranty validity.
