Trust us to keep your home and business running smoothly
Our Journey
Maintracts Services Ltd is a trusted and experienced plumbing, heating, and electrical company serving the diverse needs of residential and commercial clients throughout South London. Founded on a foundation of exceptional customer service and technical expertise, we have steadily grown to become a reliable partner for all your home improvement needs.
Why Choose Maintracts Services Ltd?
Our dedication to excellence is reflected in:
- Experienced and certified engineers: Our team of highly skilled professionals are equipped with extensive knowledge and training to handle any plumbing, heating, or electrical issue efficiently and effectively.
- Quality workmanship: We prioritize attention to detail and ensure all work is completed to the highest standards.
- Transparency and communication: We believe in clear and open communication throughout the entire process, keeping you updated on progress and providing estimates before undertaking any work.
- Competitive pricing: We offer competitive rates and provide transparent billing, so you can rest assured you're getting value for money.
Our Services
At Maintracts Services Ltd, we offer a comprehensive range of services across:
Plumbing
- Emergency plumbing repairs
- Boiler installations, repairs, and servicing
- General plumbing maintenance and installations
- Water pressure problems
- Drainage issues
Heating
- Boiler installation, maintenance, and repairs
- Central heating system troubleshooting and efficiency upgrades
- Underfloor heating installation and repair
- Heat interface unit installation and repair
Electrical
- Emergency electrical repairs
- Lighting and power installation and repair
- Fixed wiring inspections
- Periodic electrical safety checks
Additional Services
- Gas safety certificate issuance
- Unvented cylinder repairs and installations
- Water softener and scale reducer installation and maintenance
- Gledhill Macerator installation and repair
Our Values
Our values guide us in every aspect of our work:
- Integrity: We uphold the highest ethical standards and operate with transparency and honesty.
- Customer focus: We prioritize your needs and strive to provide outstanding customer service.
- Quality: We deliver excellent workmanship and attention to detail on all projects.
- Innovation: We stay updated with the latest technological advancements and industry trends.
- Community: We actively engage with the local community through volunteering and outreach programs.
Poor Customer Experience
The customers who reviewed Maintracts Services were extremely dissatisfied with the service they received. The issues ranged from overcharging for repairs to poor communication and rudeness from staff members.
Overcharging and Misdiagnosis
One customer, Natasha M., had a negative experience when she called Maintracts to fix a leak in her bathroom. The plumber, Toby, told her that the repair would cost 2900, which was deemed excessive by two other companies who provided quotes. This raises concerns about the company's pricing and diagnosis methods.
Poor Communication and Service
Eva Kseniia M. had a terrible experience with Maintracts Services, citing examples of mansplaining, shushing, and interruption. The company failed to provide a quote for the service she requested, despite confirming that they could provide it.
Rude and Impatient Staff
Tomas T. had a poor experience with the payment process, being spoken to in a rude and patronising manner by Dave/David. When Tomas called to complain, the issue was not taken seriously, leading to a complete loss of faith in the company.
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